Configuring Remote Connectivity - Remote Assistance
3 important questions on Configuring Remote Connectivity - Remote Assistance
Differences between Remote Assistance & Remote Desktop
- Starting a Assistance session does not kick existing users off the system.
- Mouse & keyboard may be controlled by both user & support tech.
Can be invoked with:
- MSRA.EXE
- Control Panel -> System and Security -> Launch Remote Assistance (or search "invite").
How can Remote Assistance invitation be send from the user and how is this called
- Save the invitation in a file and share it.
- Use email to send the invitation.
- Use Easy Connect with a temporary password.
Is called a solicited invitation.
How is it called if a Tech sends a assistance offer to a user
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