Digitization and industry - The design and use of work technologies

4 important questions on Digitization and industry - The design and use of work technologies

The study of technology also cuts across a number of levels of analysis:

  • Cognitive
  • Organizational
  • Social issues

Advantages of the systems approach:

  • Understanding the demands technology can place on the individual and the impact it can have upon social factors involved in work and the influence it may have upon social factors.
  • It also has the advantage that it facilitates an interdisciplinary perspective on work technologies
  • A second advantage is that a systems perspective allow the researcher to examine the different types of interfaces that should be addressed when considering the impact of new technology
  • Within a system-based framework it is important to bear in mind the stages of initial requirements gathering, through to stages of design, deployment, and redesign

Adaptive structuration theory:

  • Often used to understand change processes that occur when ISs are implemented and adopted
  • Examines the types of structures that are provided by IS and the structures that emerge in human action as a result of interaction
  • The theory describes how a technology’s inherent structural characteristics shape interaction patterns without determining the interaction in a definitive way
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Combining STST and AST:

STST examined how work tasks were impacted by a new system and how it changed structures and roles, and AST placed emphasis on the dynamic way in which user attitudes towards the new technology were likely to be shared

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