I ike cut, fill and return coupons, phone-ins

4 important questions on I ike cut, fill and return coupons, phone-ins

What are some examples of passive communication methods for collecting feedback?

- Suggestion boxes
- Customer query/complaint boxes
- Hotlines

What are examples of interactive measures for collecting feedback?

- Television polls
- Draws
- Raffles
- Promotions

What are examples of spontaneous feedback channels for collecting feedback?

- Phone
- Fax
- E-mail
- Internet
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Why is it important to know the level of communication being used during communication?

- Ensures effectiveness
- Promotes understanding
- Enhances response quality

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