Implementation and Organisational Change

12 important questions on Implementation and Organisational Change

What are the benefits of a three-tier architecture?

  • Scalability
  • Reliability
  • flexibility
  • Maintainability
  • Re-usability
  • Security

What are the limitations of a three-tier architecture?

  • Economics (added hardware)
  • Complexity (harder to develop)
However these limitations are not really relevant anymore. These were the problems in the 90's

What is a service oriented architecture?

SOA is a software development model based on a contract between a consumer (client) provider (server) that specifies: functionality, input/output, precondition, post-condition, error handling.

SOA is a loosely coupled, document-oriented interaction model. I.e. Logic based on interaction, not on database
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What are the limitations of SOA?

  • Performance can be inconsistent
  • Requires enterprise-level focus
  • Security not built-in
  • Costs of adjustment

What are the benefits of virtualisation?

  • Enhanced hardware utilisation
  • Agile provisioning and development lower TCO at data center
  • Enhanced business continuity and availability (redundancy in architecture)

What are the drawbacks of virtualisation?

  • Tendency to overuse hardware
  • Security concerns (access control)

What does utility computing means?

Utility computing means that you get your storage by just plugging in

What are third-party products?

Third-party products are add-on software components either to make the system operational or to add missing functionality not offered by the ERP system.

There are roughly to choices:
  1. Integrate: sharing data and data elements directly with ERP system
  2. Interface: data or data tables are copied or updated to or from the ERP  (not good for data quality)

What is a relational database?

Separate logical structure from the physical storage process
Semantics (=betekenis): relational algebra to demonstrate that DB operations (merge, join, select, ...) are possible, and have correct outcomes





This is the real core of an ERP system, database technology. Before relational there were hierarchical databases. (Example between teachers and courses)
Semantics (meaning) for mathematical models and on the basis of the model predict the properties that it should have. If you have all the mathematical properties all the relations will work.

What is information integrity?

Accuracy, completeness, relevance , etc. It is about relying on the data and comparing data quality

What are the stages of the ASAP Road map?

  1. Project preparation
  2. Business blueprint
  3. Realisation
  4. Final preparation
  5. Go Live & Support

Continuous improvement

What are the key success factors according to Mabert et al. (2003)

  • Upfront planning
    • Planning of education and training programs,
    • Having a technology program
  • Keeping modification to the source code to a minimum
  • The importance of the implementation management effort itself
  • More communication tends to increase the likelihood of the cost overruns 

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