Understanding and managing the services supply chain - Managerial implications
5 important questions on Understanding and managing the services supply chain - Managerial implications
There are four strategies for improving control of the supply chain for outsourced services. What are these?
- Increase visibility and relative strength of services SCM.
- Revisit the division of labour.
- Align incentives.
- Install business controls to improve visibility into outsourced activities.
'Revisit the division of labour' is a strategy for improving control. What are the two tactics? Which two problems do these address?
Tactics:
- Bring activities back-in house (insource)
- Avoid concentrating too many responsibilities.
Problems solved:
- Helps reduce the impact of bundling services.
- Reduces the confusion created by large summary invoices.
'Align incentives' is a strategy for improving control. What are the two tactics? Which three problems do these address?
Tactics:
- Design contract structures that minimise conflicts of interest.
- Enhance trust between parties.
Problems solved:
- Helps avoid appropriation of purchasing leverage.
- Reduces the risk of substitution of lower-quality labour than promised.
- Encourages supplier to understand and meet service commitment.
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'Install business controls to improve visibility into outsourced activities' is a strategy for improving control. What are the three tactics? Which five problems do these address?
Tactics:
- Document actions and record transactions.
- Monitor ongoing performance.
- Perform period/continuous audits.
Problems solved:
- Helps avoid appropriation of purchasing leverage.
- Identifies hidden cost adders.
- Identifies billing and calculation errors early.
- Identifies the substitution of lower-quality labour than promised early.
- Improves review process of summary invoices.
'Increase visibility and relative strength of services SCM' is a strategy for improving control. What are the three tactics? Which five problems do these address?
Tactics:
- Install central oversight and coordination of procurement.
- Foster competition among service providers.
- Formalise obligations and accountability upfront.
Problems solved:
- Encourage accurate billing by suppliers.
- Helps reduce the impact of bundling services.
- Helps minimise cost of money and late payments to second-tier suppliers.
- Reduces the risk of substitution of lower-quality labour than promised.
- Encourages supplier to understand and meet service commitment.
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