Understanding and managing the services supply chain - Translating to a services supply chain model
8 important questions on Understanding and managing the services supply chain - Translating to a services supply chain model
Which seven processes need to be managed in a service supply chain?
- Information flow
- Capacity management
- Demand management
- Customer relationship management
- Supplier relationship management
- Service delivery management
- Cash flow management
Information flow is the foundation of any effective supply chain and reduces the uncertainty that can make all types of supply chains very risky and reactive. Information flow is critical in:
- Identifying demand
- Sharing information
- Establishing expectations (service level agreement/statement of work)
- Clearly defining the scope of the work
- The skills required of service providers
- Feedback on the performance
- Monitoring on going performance
Based on what can service providers differentiate itself in terms of capacity and skill management?
- Its organisation
- Processes
- Assets
- Staff (especially the availability and quality of staff or the lack thereof)
- Higher grades + faster learning
- Never study anything twice
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Where does demand management focus on?
Why is customer relationship management (CRM) important in terms of services?
What should service contracts include in order to reduce uncertainty in supplier relationship management?
How to reduce the uncertainty in supplier relationship management?
Who should determine the timing and amount of payment made in services?
The question on the page originate from the summary of the following study material:
- A unique study and practice tool
- Never study anything twice again
- Get the grades you hope for
- 100% sure, 100% understanding
