Bad news

4 important questions on Bad news

What was the aim of the study regarding bad news delivering

The aim of the study was research whether training and protocols could influence delivering bad news postively regarding fairness.

What is the SPIKES protocol and to what extent does it differ from delivering bad news in management?

SPIKES protocol is used within healthcare situations.

Setting up (the situation beforehand)
Perception (how aware is the patient)
Invitation (do you want to hear the bad news)
Knowledge (deliver the bad news)
Empathy
Strategy (follow-ups)

In management the following procedure is hold on to
1. Setting up
2. Deliver bad news immediately
3. Detailed explanation
4. Empathy
5. Information about next steps
6. Summary of the conversation

Why is it hard for managers to deliver bad news?

Because they may also feel conflicted with the organizational objectives and employees' well-being.
  • Higher grades + faster learning
  • Never study anything twice
  • 100% sure, 100% understanding
Discover Study Smart

Interpersonal sensitivity and fairness seems to be crucial for favorable reactions. When is a procedure fair?

A procedure is fair when it is consistence, without any self-bias or self-interest, accurate in its information, represent the needs of all participants involved and follow ethical and moral standards.

The question on the page originate from the summary of the following study material:

  • A unique study and practice tool
  • Never study anything twice again
  • Get the grades you hope for
  • 100% sure, 100% understanding
Remember faster, study better. Scientifically proven.
Trustpilot Logo