Bad news
4 important questions on Bad news
What was the aim of the study regarding bad news delivering
What is the SPIKES protocol and to what extent does it differ from delivering bad news in management?
Setting up (the situation beforehand)
Perception (how aware is the patient)
Invitation (do you want to hear the bad news)
Knowledge (deliver the bad news)
Empathy
Strategy (follow-ups)
In management the following procedure is hold on to
1. Setting up
2. Deliver bad news immediately
3. Detailed explanation
4. Empathy
5. Information about next steps
6. Summary of the conversation
Why is it hard for managers to deliver bad news?
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Interpersonal sensitivity and fairness seems to be crucial for favorable reactions. When is a procedure fair?
The question on the page originate from the summary of the following study material:
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