Marketing analysis

17 important questions on Marketing analysis

What framework helps broaden conceptualizations of retail atmospherics to encompass more than the in-store experience, by integrating out-of-store experiences that the retailer controls or can influence

Design-ambient-social-triability (DAST) framework

Where do the four letters DAST stand for?

Design: visual elements
Ambient: backround conditions
Social: the people
Triability: the ease at which a customer can try a new product or service

What are retail atmospherics?

Store atmospheric elements constitute three main categories: design, ambient and social. Each category in turn has influence on the costumers' senses.
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What indicates a functional design?

Layout, comfort and signage (IKEA)

What indicates an aesthetic design?

Color, scale texture/pattern, style, accessories and merch presentation

What is the 4Ps framework?

A dual-system model of consumer choice through tackling unrelated small influences or 'nudges':

  • Possibilities: what choices are offered? → assortment, quantity and bundles
  • Process: how are choices made? → accessibility, order and defaults
  • Persuasion: how are choices communicated? → vividness, comparisons and moments of truth
  • Person: how are intentions reinforced? → goals, habits and precommitment

What is dual-system decision making process

Intuitive responses are sometimes overridden by rational ones, which helps explain the difficulty of food choice.
- Intuition system 1
- Rational system 2

What is a quick and heuristic-based system, that generates a first impression or gut response

Intuition system 1

What is a deliberate (rational) and rule based system, that second guesses the gut response and is monitoring the other system?

Rational system 2

What is the limited capacity to alter behavior in the pursuit of personal longterm goals?

Self-control

What phenomenon is the resisting of one impulse that diminishes the ability to resist the next?

Depletion, and gets worse in stress, sickness and tired states

What works by reducing reliance on willpower that allows people to choose for the future when they are in a 'cold state' rather than in a 'hot stage'?

Precommitment

What is a form of precommitment, that allows people to restrict their use of a tempting option to coincide only with their engaging in virtuous behavior?

Temptation building

What is the advantage of descriptive labels?

They increase sales by 27% and make food 'taste better'

Name the three fools in food choice

1. Container size: large containers increase consumption, even though it does not taste good
2. Attention level: people who pay little attention to how much they eat consume more
3. Presence of others: those with others eat more than those alone

According to what theory are emotions extracted from our evaluations of events that cause specific reactions in different people?

Appraisal theory

Hope and pride manipulation

Messages of pride results in more positive evaluation in situations of certainty, and messages of hope in situations of uncertainty.

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