Process Redesign

5 important questions on Process Redesign

What may be wrong with the existing process?

- It could have a complex structure: not transparant, badly controllable, fault intolerant
- System proliferation (snelle toename): overlap, difficult information exchange, uncomfortable, bad maintainability
- It could have an inflexible structure: change is like pulling a house of cards

What is the main reason for redesign?

Improving business processes

What are the two approaches of redesign?

Evolutionary and revolutionary
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What are the three starting points in redesign?

- A clean state
- An existing process
- A reference model

What is the Devil's Quadrangle?

It means that every improvement is a trade-off between the four key issues: time, costs, flexibility and quality.

The question on the page originate from the summary of the following study material:

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