Operations Management and Quality - Quality Improvement and Total Quality management

5 important questions on Operations Management and Quality - Quality Improvement and Total Quality management

What is Competitive Product Analysis?

The process by which a company analyzes a competitor’s products to identify desirable improvements.

What is a Value Added Analysis?


The process of evaluating all work activities, materials flows, and paperwork to determine the value that they add for customers.

What is a Quality Improvement Team?


TQM tool in which collaborative groups of employees from various work areas work together to improve quality by solving common shared production problems.
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What is ISO 14000

A certification program attesting to the fact that a factory, laboratory, or office has improved its environmental performance.

What is the Supply Chain (Value Chain)?


The flow of information, materials, and services that starts with raw-materials suppliers and continues adding value through other stages in the network of firms until the product reaches the end customer.

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