Operations Management and Quality - Creating Value Through Operations

4 important questions on Operations Management and Quality - Creating Value Through Operations

What is a Service Operations (Service Production)

Activities producing intangible and tangible products, such as entertainment, transportation, and education.

What is Goods Operations (Goods Production)


Activities producing tangible products, such as radios, newspapers, buses, and textbooks.

What are Operation (Production) Managers?

Managers responsible for ensuring that operations activities create value and provide benefits to customers.
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What does Operation Capability (Production Capability) refer to?

The special ability that production does especially well to outperform the competition.

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