Communication Review
4 important questions on Communication Review
Define communication and consider the issue of chain of command
- Communication = A process of exchanging information between two individuals
- Issue of chain command
- Informal communication
- The chain of command doesn't allow this, though (only formal communication is allowed)
- Slowness
- The chain of command can be very slow.
- Filtering
- The tendency for the message to be watered down (think of the telephone game, for example)
- If supervisors are reporting something to the managers, reporting to the head manager, to report to the CEO, the message is sure to be changed or watered down from different levels of power.
Understand the issues of voice and silence
- Voice = Speaking up. Some employees are afraid of being labelled as a know-it-all.
- Silence = Withholding relevant information. For their own messed-up reasons.
Examine verbal and nonverbal communication
- Verbal communication
- Info that involves spoken or written words
- Non-verbal communication
- Any info that doesn't involve spoken or written words
- Did you know that 70 - 90% of your message is converted by body language?
- Body language, costumes and artifacts you have
- Higher grades + faster learning
- Never study anything twice
- 100% sure, 100% understanding
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Discuss gender differences and cross-cultural communication
- Men
- Use communication to position themselves in authority
- More bragging and getting credit in speech
- Women
- Use communication in ways that avoids putting down others
- More apologetic and giving compliments
- Culture
- High-context cultures
- Message in communication is strongly influenced by the context.
- Low-context cultures
- Messages are more literal.
The question on the page originate from the summary of the following study material:
- A unique study and practice tool
- Never study anything twice again
- Get the grades you hope for
- 100% sure, 100% understanding
