Six dynamic capabilities for managing service innovation - Defining dynamic service innovation capabilities

5 important questions on Six dynamic capabilities for managing service innovation - Defining dynamic service innovation capabilities

How are dynamic service innovation capabilities defined?

As those hard to transfer and imitate service innovation capabilities which organizations possess to develop, (re-)shape, (dis-)integrate and (re-)configure existing and new resources and operational capabilities.

Why are dynamic service innovation capabilities needed?

To successfully offer clients a new service experience or new service solution and market these successfully in a sustainable fashion and hence swiftly adapt to a firm’s changing environment.

Where do dynamic service innovation capabilities refer to?

To specific capabilities, i.e. organizational competencies, routine and processes organizations have or newly develop to manage the process of service innovation.
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What does hard to transfer and imitate mean?

It means that these specific capabilities are partly idiosyncratic to the firm, the device value system or the specific market in which the firm operates.

What will influence the particular subset of dynamic capabilities that are used for managing service innovation and pace at which certain dynamic capabilities become obsolete?

Strategy and market dynamics and firm history.

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