Value Appropriation in Two-Sided Markets

25 important questions on Value Appropriation in Two-Sided Markets

Why does the platform provider set prices for that side below the level it would charge if it viewed the subsidy side as an independent market?

Because the number of subsidy-side users is crucial to developing strong network effects.

What are the different types of two-sided markets?

  • Type of product
  • Ownership
  • Supply side exclusivity

What is meant with supply side exclusivity?

Is supply side limited to exclusive suppliers or (fully) open?
  • Higher grades + faster learning
  • Never study anything twice
  • 100% sure, 100% understanding
Discover Study Smart

What is demand side exclusivity?

Restricted number of people allowed

How is a one-sided market?

Value moves from left to right: to the left of the company is cost, to the right is revenue.

How is a two-sided market?

Cost and revenue are both to the left and to the right. The platform has a distinct group of users on each side; it incurs costs in serving both groups and can collect revenues from each, although one side is often subsidized.

What are two-sided markets in simple terms?

Platforms provide infrastructure and rules that facilitate the two groups’ transactions.

What does a platform owner do?

Coordinate structure and pricing mechanisms between two user groups; it functions as an interface between different groups of users and facilitate value-creation exchanges

What benefits to end users?

For example. Less time search (Google), greater selection (netflix), selecting of desired suppliers, greater transparancy, stimulating price competition.

Why are two-sided markets relevant?

  • Sheer size (two-sided business models account for a majority of the revenues of 60 of the world's 100 largest companies)
  • Successful strategies differ because of network effects

Which two types of network effects do platforms provide?

  1. Same-side effect
  2. Cross-side effect

What is cross-side effect?

Increasing number of users on one side makes it either more (or less) valuable to the user on the other side

What are the three strategies to create more value?

  1. Create technological gap by objective quality (tech. features)
  2. Build an installed base (direct network effects) & increase availability of complementary goods (indirect network effects)
  3. Shape perceptions and expectations through signaling

How to compete in two-sided markets?

  1. Get the pricing right
  2. Cope with winner-take-all competition
  3. Avoid envelopement

Cope with winner-take-all competition

  • Decide whether the two-sided market of interest will eventually be served by a single platform
  • Decide whether to share the single platform (gain momentum) or fight for proprietary control
  • Overcome "chicken-and-egg problem"

What is the lifetime value of a free "customer"?

The incremental effect on Net Present Value of cash flows from the population of free customers. It depends on the degree to which a free customers attracts other fee and free customers and the ripple effects those customers have on still other customers.

Which factors should the platform provider consider by pricing the platform?

  • Ability to capture cross-side network effects
  • User sensitivity to price
  • User sensitivity to quality
  • Output costs
  • Same-side network effects
  • Users’ brand value.

Why ability to capture cross-side network affect?

Platform loses power when its subsidyside can transact with a rival platform’s moneyside.

Why user sensitivity to price?

Subsidize price-sensitive side and charge the side that increases its demand more strongly in response to the other side’s growth.

User sensitivity to quality

Do not charge side that strongly demands quality, but charge the side that must supply quality. Video game developers need a lot of potential buyers before making huge ex ante investments.

Same-side network effects

When strong negative same-side network effects occur, platforms should consider granting exclusive rights to a single user in each transaction category and extracting high rent for this concession (platforms should make sure though that sellers do not abuse their monopoly positions).

Users' brand value

Participation of “marquee users” (exceptionally big buyers such as government) or high profile suppliers can attract users on other side and accelerate growth if it secures the exclusive participation of marquee users that do not join rival platforms. (can become too expensive – especially for small platforms)

When do platforms gain edge?


  • Have pre-existing relationships with prospective users;
  • Set high expectations and generate momentum in platform wars;
  • Have “deep pockets”.

What is the challenge of threat of envelopment?

Will you be swallowed by other platforms?

How do high-quality "superstar" video games affect hardware unit sales?


  • Introduction of superstar (N=89) increases video game console sales by an average of 14% (167,000 units) over a period of five months.
  • Superstars display increasing returns (both in software unit sales and in hardware unit sales) to quality: quality of the game matters
  • Software (video game) type does not consistently alter the impact of superstars.

The question on the page originate from the summary of the following study material:

  • A unique study and practice tool
  • Never study anything twice again
  • Get the grades you hope for
  • 100% sure, 100% understanding
Remember faster, study better. Scientifically proven.
Trustpilot Logo