Service logistics
6 important questions on Service logistics
2 factors that determine what methods are appropriate
Variability of demand size: Als intermittent is gecombineerd met 'variability demand sizes'. Dan is de vraag 'lumpy'
Several strategies MLO, to stock spare parts
Non-critical spare parts
Different demand patterns
- Smooth demand: regular demand over time with relatively low variation in quantity.
- Intermittent demand: sporadic demand over time with relatively low variation in quantity.
- Erratic demand: regular demand over time with relatively high variation in quantity.
- Lumpy demand: sporadic demand over time with relatively high variation in quantity.
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2 categories in specificity: Standard parts and specific parts
Specific part: wordt gebruikt in kleine volumes en heeft een hoge doorlooptijd
4 preventive maintenance policies
Block-based or periodic: onderdeel is altijd vervangen op een vooraf afgesproken tijdstip
Sequential: tijdsinterval moet korter
Failure limit: onderhoud wanneer onderdeel kapot is.
6 steps for managing service networks
- Identify which products to cover
- Create a portfolio of service products
- Select business models to support service products
- Modify after-sales organizational structures
- Design and manage and after-sales services supply chain
- Monitor performance continuously
The question on the page originate from the summary of the following study material:
- A unique study and practice tool
- Never study anything twice again
- Get the grades you hope for
- 100% sure, 100% understanding
