Case 5: HRM and service provision
4 important questions on Case 5: HRM and service provision
What is a blueprint and what are the lines?
- Line of interaction (between customer action & onstage contact)
- Line of visibility (between onstage contact & backstage contact)
- Line of internal physical visible interaction (between backstage contact & physical evidence)
- Line of internal IT interaction (between physical evidence & support process)
Why are HRM, marketing and operations the most important departments of a company?
What are the tasks of the HRM department?
- recruit
- train
- motivate
- Higher grades + faster learning
- Never study anything twice
- 100% sure, 100% understanding
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What are the task of the operations department?
The question on the page originate from the summary of the following study material:
- A unique study and practice tool
- Never study anything twice again
- Get the grades you hope for
- 100% sure, 100% understanding
