Summary: Change Management

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• Visions on change: Kotter and others

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• What is the vision on change by Kotter?

  Kotter: ‘The central challenge is changing people’s behaviour’ and ‘Changing behavior is less a matter of analysis than of feelings’ 

• What is the vision on change by de Caluwe?

  • De Caluwé: There are five different ways of thinking about change; with different languages, and different ways of research and opinions about change
    
  • Most of the time we don’t see it 
    

• Where exists  Kotter's 8-steps change model of?

  1. Increase urgency
  2. Build guiding teams
  3. Get the vision right
  4. Communication for buy-in
  5. Enable action
  6. Create short-term wins
  7. Don't let-up
  8. Make it stick

• Which 3 main steps are include in Kotter's 8-steps change model?

  1. Creating a climate for change
  2. Engaging & enabling the organization
  3. Implementing & sustaining the change

• Why change? Starting a change

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• Why change (by Kotter)?

  Why change? Kotter puts that change is often obvious, needs no explanation. It’s needed because the world is changing so we have to change as well. 

• Why fails 70% of change management efforts?

  
  

  1. Everybody is doing it and can say he/she is a change agent. (not bothered by knowledge or skill).
     
  2. Lack of clarity/differences in understanding of what change is.
     
  3. The lack of methodical framework.
     
  4. Too much focus on solutions.
     
  5. The change agent looks one-sided, his reality is the only truth.
     
  6. Change agent and managers promise more than they can deliver/influence. 
     

• Why is an organization unpredictable?

  Upperflow and the underflow

• What is the difference between See-feel-change and Analyse-think-change?

  zie afbeelding

• What are the actions by Kotter's step 1: Establishing a sense of urgency?

  • Express the need for change
  • Show the risks if change does not happen
  • Get a good discussion going on about how to make change and what needs to be changed to get people talking and thinking
  • Get outside perspective to add merit to the need for change. 

• What has to change?

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• What is the diagnostic process?

  1. Data collection
  2. Analysing 
  3. Diagnosis
  4. Interventions