Summary: Chapter 4

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  • When does a business recruit more people?

    During expansion or when another worker leaves
  • What are the advantages of full-time workers?

    Fewer staff needed, lower recruitment costs, lower training costs, easier to manage/control, workers feel more secure, loyal workers
  • What are the advantages of part-time workers?

    Can save on wages, more flexible, choose when the workers come in, some workers are happier when working part-time
  • What are the 5 stages of recruitment?

    Job description, personal specification, advertisement, shortlist, interviews
  • What are the advantages of internal recruitment?

    Owner already knows employee's traits and skills, save money on training, save money on advertising, can improve other worker's motivation
  • What are the advantages of external recruitment?

    New ideas, new skills, more choice, more suited to job, does not create another vacancy, no jealousy within current workers
  • How do businesses decide on wages?

    The skills needed, the experience the worker has, how much other businesses pay
  • What are some monetary benefits?

    Bonuses, pension
  • What are some non-monetary benefits?

    Company car, private healthcare, free phone, staff discount
  • Why is motivating staff important?

    It leads to higher levels of quality and productivity, less mistakes, better customer service
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