Summary: Chapter 9

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  • What are the benefits of a organisational structure?

    Makes it clear who has responsibility, shows workers who they need to talk to
  • What are the benefits of having a flat organisational structure?

    Quicker communication, more responsibility is shared, more training leading to motivation
  • What are the benefits of having a tall organisational structure?

    Easier to control, responsibility kept by fewer people, low training costs
  • What are the advantages and disadvantages of having a centralised approach?

    + Keep control, quick decisions, decisions made are to benefit the whole company
    - Can lead to demotivation, not always the right decisions, sometimes single departments can suffer
  • What are the advantages and disadvantages of having a decentralised approach?

    + Can increase motivation, local managers have better local knowledge
    - Not always the right choices, can increase expenses
  • What are the benefits of hiring the best person for the job?

    High productivity, high quality, higher profits, less likely to leave
  • What are benefits of training staff?

    Workers able to cope with changes, increased productivity, increased quality, motivation
  • What is on-the-job training?

    Training at the place of work. It is relevant to the particular company and doesn't stop productivity
  • What is off-the-job training?

    Training done in an external setting, usually by an external company. It provides high quality teaching but it stops productivity briefly
  • What are the three main forms of appraisal?

    Superiors, self, peers
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