Summary: Chapter 9
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1 Chapter 9
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What are the benefits of a organisational structure?
Makes it clear who has responsibility, shows workers who they need to talk to -
What are the benefits of having a flat organisational structure?
Quicker communication, more responsibility is shared, more training leading to motivation -
What are the benefits of having a tall organisational structure?
Easier to control, responsibility kept by fewer people, low training costs -
What are the advantages and disadvantages of having a centralised approach?
+ Keep control, quick decisions, decisions made are to benefit the whole company
- Can lead to demotivation, not always the right decisions, sometimes single departments can suffer -
What are the advantages and disadvantages of having a decentralised approach?
+ Can increase motivation, local managers have better local knowledge
- Not always the right choices, can increase expenses -
What are the benefits of hiring the best person for the job?
High productivity, high quality, higher profits, less likely to leave -
What are benefits of training staff?
Workers able to cope with changes, increased productivity, increased quality, motivation -
What is on-the-job training?
Training at the place of work. It is relevant to the particular company and doesn't stop productivity -
What is off-the-job training?
Training done in an external setting, usually by an external company. It provides high quality teaching but it stops productivity briefly -
What are the three main forms of appraisal?
Superiors, self, peers
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