Summary: Checking Into The Hospitality Industry
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Read the summary and the most important questions on Checking into the Hospitality Industry
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Industry
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Staff of the sales manager
Special events manager (sound, lighting, staging), accounts manager, creative director, audiovisual specialist, operations manager, who coordinates everything. -
When did rail travel, car travel and air travel start?
Rail: 1800
Car + Air: 1900 -
Skills
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RED:Unconscious incompetence
You areunaware of theskill and youlack ofproficiency -
ORANGE: Conscious incompetence
You are aware of theskill but not yetproficient -
YELLOW: Conscious competence
You are able to use the skill but only with effort -
GREEN: Unconscious competence
Performing the skill becomes automatically -
10 Principles of active listening
1. Stop talking
2. Prepare yourself
3. Put thespeaker at ease
4. Remove distractions
5. Empathize
6. Be patient
7. Avoid personal prejudice
8. Listening to the tone
9. Listen for ideas
10. Wait and watch for non-verbal comunication -
How to be an active listener?
Throughnon-selective and selective listening skills -
Key Segments
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Historical tourism developments
Fromroman times, olymic games, marco polo, religious meetings -
Destination Management Company= DMC=
a service organization within the visitors industry that offers a host of programs and services to meet clients needs
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