Information Security Incident Management - Introduction and overview

4 important questions on Information Security Incident Management - Introduction and overview

How is incident management defined?

As the capability to effectively manage unexpected operationally disruptive events. Minimize impact. Maintain or restore operations within defined time limits.

How is incident response defined?

The operational capability of incident management that identifies, prepares for and responds to incidents to control and limit damage; provide forensic and investigative capabilities. Maintain, recover and restore normal operations as defined in the SLA's

Who is responsible for developing and testing incident management and response plans?

The ISM
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What is the objective of incident management?


Incidents -> Problems
Problems -> Disaster

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