Sender skills - Proactive
5 important questions on Sender skills - Proactive
Which 4 sender skills can be distinguished?
Making requests and giving instruction
Giving criticism
Situation clarification
Making a request is often experienced as difficult regarding lack of courage, lack of skill or negative expectations. What are the three different communication styles in which you can make requests?
Agressive
Assertive
4th part of sender skills of initiative is 'situation clarification', what does meta-communication mean?
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We tent to experience difficulties regarding giving critisism due to the relationship and own insecurity. What is the difference between giving critisism on opinion and behaviour?
Critisism on behaviour - aim is to change behaviour. Important is to NOT generalize. And that your own behaviour is open and clear.
What is meta-communication and what is situation clarification?
situation clarification is the skill of perceiving emerging problems or misunderstandings in time, realizing the importance of discussing them.
The question on the page originate from the summary of the following study material:
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- Never study anything twice again
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