Breaking bad news
5 important questions on Breaking bad news
What are the three phases of breaking bad news conversations?
2. Deal with reactions
3. Look for solutions
What to be done and what not to be done in the first phase of breaking bad news?
- Give a short introduction
- Deliver the bad news immediately
Not to be done:
- Putting off the bad news; talking about generalities
- Hang yourself; the deliverer tries to let the other discover the bad news.
- Telling news unclearly; this can irritate the other party
- Giving detailed arguments
What to be done and not to be done in the third phase of breaking bad news?
- Mark the beginning of the solution phase clearly
- Ask the other for alternatives
- Give information about the solutions you see
- Summarize
Not to be done
- Starting too soon
- Think about solutions zealously
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What are two mistakes made in phase 1?
2 Too much argumentation is given
Which are 4 common mistakes of delivering bad news immidiately?
2 Hang youself method (Leo)
3 Telling news unclearly
4 Giving too much arguments
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