Breaking bad news - Phase 1 Delivering bad new immediately - Phase 2 How to deal with reactions
3 important questions on Breaking bad news - Phase 1 Delivering bad new immediately - Phase 2 How to deal with reactions
What are 5 common made mistakes in phase 2?
2 Act defensively
3 Sugaring the pill
4 Bagatilisate
5 Say 'it is not pleasant for me either'
When to start with phase 3?
What are 2 mistakes in phase 3?
2 Come up with too much solutions
The question on the page originate from the summary of the following study material:
- A unique study and practice tool
- Never study anything twice again
- Get the grades you hope for
- 100% sure, 100% understanding