Breaking bad news - Phase 1 Delivering bad new immediately - Phase 2 How to deal with reactions

3 important questions on Breaking bad news - Phase 1 Delivering bad new immediately - Phase 2 How to deal with reactions

What are 5 common made mistakes in phase 2?

1 Contra-agression
2 Act defensively
3 Sugaring the pill
4 Bagatilisate
5 Say 'it is not pleasant for me either'

When to start with phase 3?

Whenever the receiver is over its emotions

What are 2 mistakes in phase 3?

1 Starting with phase 3 too fast
2 Come up with too much solutions

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