Sender skills - Reactive
3 important questions on Sender skills - Reactive
What are two ways of reactive sender skills?
1 Refusing
2 Reacting to criticism
2 Reacting to criticism
Saying no is part of 'refusing', what are the 4 steps?
1 Listen carefully
2 Aks for more explanantion
3 Say no
4 Explain why no
2 Aks for more explanantion
3 Say no
4 Explain why no
What are the 6 steps of reacting to critisim?
1 Listen carefully
2 Ask for clarificication
3 Say what you agree about
4 Say what you disagree about
5 Explain how it came about
6 Say what you are going to do about it
2 Ask for clarificication
3 Say what you agree about
4 Say what you disagree about
5 Explain how it came about
6 Say what you are going to do about it
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