Delivery of compassionate health care in a digital technology-driven age: scoping review

6 important questions on Delivery of compassionate health care in a digital technology-driven age: scoping review

In what ways can compassionate care be delivered on digital intersections? (6)

1. Awareness of suffering
2. Mediated response
3. Online intervention
4. Training and coaching
5. Compassion-oriented technologies
6. Artificial emotional interactions

What can online interventions entail?

Online therapy, virtual reality, email and instant messaging, and use of videoconferences (most common).

In what ways are training and coaching used in increasing compassion in care?

Virtual reality by having professionals experience positive symptoms of schizophrenia and psychosis, as well as symptoms of dementia. Patients received training and coaching to learn certain skills. In veterans it was used to make them aware of the importance of mental health care.
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In which way is artificial emotional intelligence used?

It was infrequently observed in the use of humanoid animated agents as part of a computerized CBT program. It stimulated face-to-face conversation and utilizes verbal and nonverbal social cues to form human-like relationships.

What are the facilitators of the delivery of compassionate care through digital technology? (8)

1. Picture-in-picture functionality
2. Physical distance
3. Training/education
4. Sale for providers
5. Multilevel participation
6. Social/peer-support connections
7. Convenience/accessability
8. Increased privacy/anonymity

What are the barriers to the delivery of compassionate care through digital technology? (8)

1. Health professionals' perceptions and abilities
2. Impersonal
3. Lacking social cues
4. Nonresponses
5. Group size
6. Use of computers during patient encounters
7. Quality of technology       
8. Stage of illness

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