Summary: Competency-Based Management | 9780324539677 | John W Slocum, et al
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Read the summary and the most important questions on Competency-based Management | 9780324539677 | John W. Slocum; Don Hellriegel; Susan E. Jackson
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1 M&O Lecture 1
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What can you say about Traditional viewpoint 1890?
Close control, clear hierarchy, procedures & rules. Focus on production and profit -
What can you say about a behavioral viewpoint? 1930
Employee focus, Behaviour, motivation, performance, Hawthorne studies, Maslow's -
What can you say about systems viewpoint 1940?
Open systems, interrelated systems, input-process-output -
What can you say about a contingency viewpoint? 1960
Fielders Contingency theory, situational leadership, management based on situation -
What can you say about a quality viewpoint? 1975
TQM, quality circles, all about quality to the customer, reduce defects and build customer loyalty -
Why did management change?
Economy, society, politics, innovations -
What are the six management competencies?
Communication, administrative, multicultural, self-management, technical skills, soft skills -
What are the management tools?
Organization chart, delegation checklist, balanced scorecard, dashboard, SWOT, PESTEL and budget -
What are organization charts?
A diagram illustrates the reporting lines between units and people within an organization. -
What is the vertical organization Charts?
Clear hierarchy, authority, responsibility, a span of control.
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