Key Practices - Key differences from traditional practices
7 important questions on Key Practices - Key differences from traditional practices
What are the key differences from traditional practices?
- Release is a routine
- Release is a business decision
- Everything is automated
- Incidents are solved immediately
- Defects are solved immediately
- Processes are improved continuously
- Act as a startup
Clarify how DevOps facilitates more frequent releases.
What is the normal process when an incident is reported?
- User contacts first line of support
- first line logs the call
- the call gets in the queue to be solved.
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Clarify how DevOps deals with solving incidents and defects differently
- when the incident is traced back to a recent deployment the pipeline will roll the system back to the previous known stable state.
- when something breaks in the infrastructure the failed component will be disconnected and set up again using scripts.
Why are defects (almost) fixed in immediately in DevOps?
What are common problems in the work processes?
- a gap between desired practice and documentation description
- a gap between description and the deliverable
- automation tool configuration is done later
Clarify how DevOps needs continuous improvement
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