Knowledge Perspective

14 important questions on Knowledge Perspective

What are the lessons leart from years of KM about the nature of knowledge?

  • It's more than what's in the brain
  • More than what can be formalised
  • Not neutral and can be used politically

What are the key elements/assumptions of the repository approach of knowledge management?

It is based on the cognitive model, knowledge is an entity/object, a personal property of an individual knower. In order to manage that knowledge, repositories such as intranet or databases are needed.

What is meant with tacit knowledge?

Knowledge that is impossible or certainly hard to write down and, even if written down, does not express the knowledge adequately
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What is the relationship between tacit and explicit knowledge, and the repository approach of knowledge management?

Repository approach was used widely in the 90's. All the knowledge of experts had to be written down for future use. It turned out inefficient as tacit knowledge could not be written down adequately

What is the main difference between repository and network approach?

Within the repository approach, one thinks that knowledge is memorised and contained in the individuals brain, while the network approach sees knowledge that is shared and devloped by practice, i.e. Activities within communities.

What is the difference in the way technology is used between the repository approach and the network approach?

In the repository approach, technology is used to store preodminantly explicit knowledge. In the network approach, technology is used as a connector or facilitator for social interactions to create a shared understanding of tacit and explicit knowledge

What are the main boundaries when integrating knowledge accross different divisions according to Carlile?

  • Pragmatic knowledge boundary
  • Semantic knowledge boundary
  • Syntactic knowledge boundary

What are the solutions/initiatives that can help overcome knowledge boundaries?

Material artefacts can help span knowledge boundaries. Types of objects;
  • Boundary objects: facilitate collaborations across domains
  • Epistemic objects: inherently open ended, motivate collaborators to mutually develop knowledge
  • Infrastructural objects: Taken for granted objects (a building in which you work)

What is meant with the crowd approach of knowledge management?

Instead of thinking of knowledge as a precious resource protected by the firm, it is seen as a distributed collective good (wisdom of the crowd).

It can even been seen as an extension of the repository and network approach.

What are some fundamental questions, according to Von Krogh, one can rais about knowledge management via the crowd approach?

  • About the essence of and value of firm knowledge
  • About the possiblity of knowledge protection
  • About firm boundaries
  • About sources of competitive advantage

What is meant with the sensor (datafication) approach of knowledge management?

Knowledge management approach in which IT becomes the central "actor", with correlation instead of causation as basis. The assumption is that the data itself can reveal the answers, even if we don't understand why.
It involves value judgements, possible "outsourcing" of knowledge work, and embodies a new approach to tacit knowledge.

What are the means that make IT the central actor in the sensor approach of knowledge management?

  • Means of collecting data
  • Means of analysing data
  • Means of converting insights to value

In the AI for hiring case, what were the elements that the Developers learned from HR and viceversa?

See slide for more details.

There were a lot of elements that depended on the social constructs within the company, things that could not be reproduced purely on data.   

HR learned from the algorithm how to measure performance and what was actually important, as opposed to what was thought to be important.

What is meant with 'knowledge as a practice' and 'knowledge as a possession'?

Repository approach thinks of 'knowledge as a possession', whereas the later approaches such as the Network approach, sees 'knowledge as a practice'.

With knowledge as a practice, we mean that knowledge is always a product of past practice, something can become a possessed knowledge, only after you have been provided with it through so called 'social practice'.

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