Groot, Smits & Kuipers (2006)
9 important questions on Groot, Smits & Kuipers (2006)
Describe the 'picture approach'
What is objective complexity?
What is subjective complexity?
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How can subjective complexity can be reduced?
Why was the picture approach developed?
- In the first place, the picture approach aims to reduce subjective complexity as perceived by the managers involved (by enabling communication processes), followed by a reduction in the objective complexity of system complexes.
- Secondly, the picture approach should clarify the existing system complexes (IST) as well as present proposals for the future situation (SOLL) and a process to support decision-making on the IST and SOLL complexes
An explicit description of the pictures of each system complex is given in fact sheets. The five fact sheets that come with a system complex include descriptions of five main aspects. Which five?
- IT architecture
- Systems functionality
- Process support
- Costs and benefits
- Risks
The pictures make clear that one business process often covers multiple departments and that one department is involved in multiple processes.
Usually three or four photo shoots are required to create a picture of a business process. What happens at each photo shoot?
- The first photo shoot leads to a conceptual model of the key actors, documents, applications and business processes.
- The second and third photo shoots zoom in on each part of the business process and identify precise relations between processes, actors, documents, and systems
- The final shoot shows a more detailed interaction between the systems, actors and documents
What are the two main stages in the picture approach?
In which two ways does the picture approach differ from system development?
- It focuses on the entire information systems portfolio in one or more organizations
- It aims to support managerial decision-making on system complexes in stead of (re-)designing (parts of ) one information system
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