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ERP and Process Mapping

4 important questions on ERP and Process Mapping

The earliest known process- oriented systems diagram is the proces chart. Over the tie it morphed into an SD method known as a the process map. What is a process map?

A process map is a graphical technique that documents inputs, outputs, activities and decision points in order to effectively tell the reader the step by step procedures for a specific business process.

Benefits of Process mapping

- Planning for the ERP system and clarifying the changes necessary to transform the current process into a more efficient one.
- Determining whether measures of performance are appropriate and potentially developing new performance measures
- Identifying responsible parties
- Highlighting workflow inefficiencies
- Understanding where internal controls are in the process - Orienting and training new employees
- Serving as an integral part of the company’s policies and procedures documentation

3 basic methods used to obtain information needed to map a process;

1. self generate method (when the preparer personally knows the process, they can draw a preliminary process map and ask others to give their input. Fast, but limited to process knowledge possessed by the analyst.)
2. One-on-one interview method; ( each person involved in the process is interview separately and sequentially)
3. Group interview method; ( everyone involved in the process is asked to participate together as aa group to generate the process map. most effective)

The roles in process mapping

1. Process map facilitator --> promotes and focuses the discussions and provides an unbiased, objective point of view.
2. Process owner --> maintains responsibility for the proper completion of process steps and has authority over the process, its interfaces, and the changes that will take place.
3. subject matter expert --> know the process intimately and provides knowledge and expertise.
4. process implementer --> executes recommendations and implements changes such as new procedures and systems.
5. Process evaluator --> tests the 'to be' process and helps determine new metrics for its evaluation.

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Enterprise information systems

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