Intermediaries

12 important questions on Intermediaries

What are the three basic distribution options for a supplier?

- Intensive: selling through all available channels
- Exclusive: limited number of channels are chosen to distribute the product
- Selective: only the appropriate channels are chosen

What are the three types of channel on the basis of power?

- Consensus: no member exercises power over another
- Vertically integrated: producers and retailers are owned or managed by the same organization
- Vertically coordinated: member are related through a contract or franchise arrangement rather than ownership

What are the roles of intermediaries?

- making markets by matching buyers and sellers
- transferring risk of a supplier to an intermediary
- reduction of marketing costs
- ability to pass on knowledge and price advantage
- acting as a one stop shop for many products for the customer
- acting as a cheaper source of products because they can negotiate and purchase in bulk
- help improve the competitiveness of destinations who leverage from intermediaries extensive marketing network.
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What kind of tour operators are there?

- Domestic
- Outbound
- Inbound

What does the 'marginal cost principle' means?

once the fixed costs of offerning the tour are covered by the revenue, then each extra passenger above this 'break-even point' is almost pure profit.

What implication has yield management?

it facilitates to constant change prices. It allows operators to combat the trend towards late booking.

Due to what change do travel agencies need to reinvent their role in the channel?

Due to the development of the internet

What does 'the process of integration' mean?

By integrating with other organization in the channel through ownership or contracting, costs can be minimized.

Technology has a huge impact upon how distribution channels operate. What kind of innovations has it brought?

- ICT's facilitate the exchange of information
- It allows the development of online brocures, texts and images
- it allows suppliers to instantly change dates, prices and availability
- it delivers significant cost savings through the electronic processing of bookings
- it gives smaller suppliers a degree of global market
- customer-driven encouragement through blogs and websites

What are the benefits of GDS'?

- Provide easy access to products and information
- Allow suppliers to manage their capacity and yield
- Provide instant interactivity for intermediaries and suppliers
- Can be expanded into other services.

What are the implications for how the tour operation industry operates?

- The adoption of yield management facilitates to constant changes in pricing
- Effective capacity management and utilization of aircraft to achieve high load factors
- Tour prices are set competitive
- Use of the internet means that the operator can by-pass travel agents
- Operators can boost their profitablity by hedging foreign exchange

What are the threats of large organizations exercising channel power?

- Independent travel agencies risk loss of market share
- Independent agents can adopt strategies of differentiation
- Dynamic packaging
- Destinations are concerned, because it removes control of markting.

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