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Organisational communication - Barriers to effective communication

Q: Identify how communication apprehension affects the communication process.

Communication apprehension (CA); is anxiety or fear suffered by an individual of either actual or anticipated communication, with a group or a person, that can profoundly affect their oral communication, social skills, and self-esteem.” Trait-based CA affects a person’s ability to communicate with others across a variety of situations. State-based CA is triggered by specific situations, such as being required to give a speech. Less information sharing, advice seeking.

Q: What are barriers to effective communication?

Communication apprehension (CA) Language Words may mean different things to people (corporate lingo) Filtering A sender's manipulation of information so it will be seen more favourably by the receiver Selective perception Receivers selectively see and hear based on their needs, motivations, experience, background Information overload When information inflow exceeds and individuals processing capacity. Emotions Receivers' emotional states may colour their interpretation Silence Lying Outright misrepresentation of information (active vs passive)

Q: How can gender be a barrier to effective communication?

Women and men communicate differently at the workplace. Men: Want to get ahead. Want to solve problems. Are more direct. Women: Want to bring closeness, confirmation and support. share to build connection. more empathic. apologise more. more indirect. want more feedback.

4 important questions on Organisational communication - Barriers to effective communication

Identify how communication apprehension affects the communication process.

Communication apprehension (CA); is anxiety or fear suffered by an individual of either actual or anticipated communication, with a group or a person, that can profoundly affect their oral communication, social skills, and self-esteem.”

Trait-based CA affects a person’s ability to communicate with others across a variety of situations.
State-based CA is triggered by specific situations, such as being required to give a speech.