Powerpoint - Quality management
13 important questions on Powerpoint - Quality management
What are the 2 dimensions of 'Planning and Control'?
- Longterm vs short term
- resource vs product oriented
What are the 3 levels of management and their responsibilities?
- Strategic management - choice of product
- Innovation management - Product and process development
- Operations management - production process
What are Organizational measures? And the 2 different scopes?
Scope:
- Centralization
- Formalization
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What are the two types of Organisation designs?
- Mechanistic design
- Centrally co-ordinated
- well-defined jobs
- Central / High formalized
- Organic design
- Work efforts are highly interdependent
- Self-defined jobs
- Decentral / less formalized
What is the definition of 'leading'? And the 2 types of approaches?
- Management approach: getting things done by planning, controlling
- Leadership approach: leading by motivating and inspiring
*Can you describe the decision-making process, What are the 6 steps?
- Find and define the problem
- Generate and evaluate alternative solutions
- Select preferred solution
- Implement solution
- Evaluate resutls
- Recycle process as necessary
*What are the quality management philosophies?
- Costs
- Quality
What are the elements in 'Group decison-making'?
- Communication
- Power relations
- Conflict management
What are the elements in 'Individual decison making'?
- Information
- interests
- Objectives
- Decision-making process
- Decision
What are 3 decision making models?
- The rational model
- based on economic assumptions
- The administrative model
- people have their own way of dealing with problems
- The political model
- The model in terms of objective of powerful stakeholders
Combined in Mintzberg process model
What are the core elements of Juran's philosophy?
- Suggested that employees at different levels of an organisation speak in different languages.
What is Crosby philosophy?
What is the definition of supply chain management?
- Includes all stages of the entire process from raw material to the final product.
- Interdependency between actors in the chain innovation, perishable food stuff, changes in preferences, quality need joint investments and cooperation
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