Powerpoint - Quality management

13 important questions on Powerpoint - Quality management

What are the 2 dimensions of 'Planning and Control'?

  • Longterm vs short term
  • resource vs product oriented



What are the 3 levels of management and their responsibilities?

  • Strategic management - choice of product
  • Innovation management - Product and process development
  • Operations management - production process

What are Organizational measures? And the 2 different scopes?

Organizational measures support the necessary activities to achieve goals, here quality goals.

Scope:
  • Centralization
  • Formalization  
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What are the two types of Organisation designs?

  • Mechanistic design
    • Centrally co-ordinated
    • well-defined jobs
    • Central / High formalized
  • Organic design
    • Work efforts are highly interdependent
    • Self-defined jobs  
    • Decentral / less formalized

What is the definition of 'leading'? And the 2 types of approaches?

Coordinating and overseeing the work of others so that their activities are completed efficiently and effectively

  • Management approach: getting things done by planning, controlling
  • Leadership approach:  leading by motivating and inspiring

*Can you describe the decision-making process, What are the 6 steps?

  1. Find and define the problem
  2. Generate and evaluate alternative solutions
  3. Select preferred solution
  4. Implement solution
  5. Evaluate resutls
  6. Recycle process as necessary

*What are the quality management philosophies?

Two lines of development which basically represent two lines of thought of what is the orientation of quality management


  • Costs
  • Quality

What are the elements in 'Group decison-making'?

  • Communication
  • Power relations
  • Conflict management 

What are the elements in 'Individual decison making'?

  • Information
  • interests


  1. Objectives
  2. Decision-making process
  3. Decision

What are 3 decision making models?

  • The rational model
    • based on economic assumptions
  • The administrative model
    • people have their own way of dealing with problems
  • The political model
    • The model in terms of objective of powerful stakeholders


Combined in Mintzberg process model

What are the core elements of Juran's philosophy?

Emphasised the importance of customer perception of quality and paid much attention to management commitment to quality

  • Suggested that employees at different levels of an organisation speak in different languages.

What is Crosby philosophy?

Quality is produced at functional departments, not quality department.

What is the definition of supply chain management?

  • Includes all stages of the entire process from raw material to the final product.
  • Interdependency between actors in the chain innovation, perishable food stuff, changes in preferences, quality need joint investments and cooperation

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