Foundation of Marketing

10 important questions on Foundation of Marketing

Emotionality Positive or negative

  Calm/ secure
versus excitable / insecure/ reactive / mood swings

  What are the individual differences amongst employees (EQ)

  Emotional Intelligence (Emotional quotient)

Why Motivate the Workforce?

An employee might be motivated
- intrinsic motivation

Another might not be motivated
- needs external motivation (as this is costing organizations money)
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  Herzberg’s Two-Factor Theory:

Hygiene factors – factors – focus on the work setting not the content of the work
Motivationalfactors - focus on content of the work itself

Douglas McGregor
Theory X and Theory Y

  Theory X
Assumes that employees dislike work, lack ambition, avoid responsibility, and must be directed and coerced to perform


Theory Y


Assumes that employees like work, seek responsibility, are capable of making decisions, and exercise self-direction and self-control when committed to a goal.

Job enrichment: Acknowledge that different people want different things

  job rotationleadingto new skills andbetteroverview

Difference between  an Manager and a Leader

They are not the same!!

  Behavioral approach (late 1940’s)

  - taskfocusedleadership (goals, performance)
- employee focusedleadership (satisfaction, well being)

Rational decision making proces

!!

Escalation of commitment to a chosen course of action

  Tendency to invest additional resources in an apparently losing proposition, influenced by effort, money, and time already invested.

The question on the page originate from the summary of the following study material:

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