Manage Phase: Managing Performance

7 important questions on Manage Phase: Managing Performance

Where do companies use KPI's for?

To measure their overall success or the success of a particular project.
Generally requires measurement of KPI's an assessment of the current business including the baseline norms and potential process improvement initiatives.

What isn't captured when a procurement organization measures only the raw cost of an item purchased?

It does not capture the true cost associated with compromises in quality, delivery, or failures.

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What is impossible without clearly defined outcomes?

In that case it is difficult if not impossible to evaluate the success of the arrangement

How can buyers measure the quality of a transaction?

Benchmarking and auditing are two essential tools used by buyers to the quality of a transaction.

What are agenda items on regular meetings between buyer and seller?

  • is the contract going?
  • How are the payments going?
  • Are there disputes and are the as expected?
  • Are the profits or savings being realized?
  • Resolving complaints

What are sharing and learn lessons about?

  • Sharing and consolidation of experience Identify patterns
  • Repeat success, avoid failure
  • On-going reference source display personal and team expertise

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