Develop Phase: Complex and Specialized Agreements - T solutions
3 important questions on Develop Phase: Complex and Specialized Agreements - T solutions
What is included in IT solutions arrangements?
- Systems or network integration and management
- Managing and optimizing customer resources, facilities or networks
- Implementation and operations—for example, marketing, billing, distribution or inventory management systems
In what way does a IT solution contract differ from other contracts?
In IT solutions contracts the buyer may only specify the problem needing resolution and relies totally on the supplier for its resolution. The buyer gives up substantial control in specifying individual components of the solution.
What liability is involved for the supplier and the customer with a solution contract?
A true solutions contract will establish clear liability on the supplier to ensure an effective solution;
The supplier must be able to rely on accurate and timely information from the buyer about the business environment and conditions within which the solution will operate.
It is essential the buyer understand what commitments are being made in terms of performance and interoperability.
The supplier must be able to rely on accurate and timely information from the buyer about the business environment and conditions within which the solution will operate.
It is essential the buyer understand what commitments are being made in terms of performance and interoperability.
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