Operations mgt

6 important questions on Operations mgt

What is operations mgt?

Refers to the design, opeartions, and control of the transformational process

Why is operations mgt important to organizations and managers?

  1. It encompasses processes in services and manufactering organizations
  2. it's important in effectively and efficiently managing productivity
  3. it plays a strategic role in organization's competitive success

What is value chain mgt and why is it important?

Process of managing the sequence of activities and information along the entire value chain
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What are requirements for successful value chain mgt?

  1. Coordination and collaboration
  2. Technology investment
  3. Organizational processes
  4. Leadership
  5. Employees/HR
  6. Organizational culture and attitudes

What are obstacles to value chain mgt?

  • Organizational barriers - reluctance to share info
  • Cultural attitudes
  • Required capabilities
  • People

What are contemporary issues in managing operations?

  • Technologies
  • control quality
    • ISO-9000
    • SIX SIGMA (DMAIC, BELT)
    • PERT network analysis (= flowchart-like diagram depict the sequence of activities needed to complete a project and the time or costs associated with each activity)

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