Scheduling Basics

15 important questions on Scheduling Basics

Anytime a client contacts PGi for assistance, what information would you confirm prior to assisting them with their request?

1.  Company Name
2.  Name on the Account
3.  Phone number --If unable to verify phone number, caller may confirm the email or physical address on the account.

What does PO/CC stand for?

Purchase order/cost center code

When would the Requestor Information Window and the Scheduler be completed using the same information?

When the person calling in to request the conference is not the moderator on the account.
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If a client would like us to assign a billing code to the conference for their internal use, what field would you use?

PO/CC

Which field would you change in order to indicate a call has been cancelled?

Status

This field holds any comments that don't have a specific location within your reservation

Announcer Comments

If a client mentions they would like to restrict media access to the call, what 2 options are available?

1.  Use Host Controls
2.  Send PGi a list of up to 20 companies to restrict

An __________ is used to set a maximum number of participants on a conference.

Overwhelming Response Script

You may utilize the _______________ section to edit the information that was initially entered when completing the Requestor Window.

Requestor Information

Where are phone numbers with capacity limitations visible?

Country Tab

If you upload a client provided dial out list, what happens if you have already entered dial outs?

The previously entered dial outs are overwritten

If a title is too long to fit into the title field, where would you put it?

Announcer Comments

True/False  For a Passcode Entry conference, different dial in numbers must be assigned for participants and presenters.

False

Unless requested otherwise, what must be added for all conference requests that include international toll and toll free locations?

A US toll number

If clients using a passcode entry conference wish to know how many people are in the same room, using a single phone, which option would you select in the NOE Window?

Prompt Caller for Number Sitting In

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