Scheduling Basics
15 important questions on Scheduling Basics
Anytime a client contacts PGi for assistance, what information would you confirm prior to assisting them with their request?
2. Name on the Account
3. Phone number --If unable to verify phone number, caller may confirm the email or physical address on the account.
What does PO/CC stand for?
When would the Requestor Information Window and the Scheduler be completed using the same information?
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If a client would like us to assign a billing code to the conference for their internal use, what field would you use?
Which field would you change in order to indicate a call has been cancelled?
This field holds any comments that don't have a specific location within your reservation
If a client mentions they would like to restrict media access to the call, what 2 options are available?
2. Send PGi a list of up to 20 companies to restrict
An __________ is used to set a maximum number of participants on a conference.
You may utilize the _______________ section to edit the information that was initially entered when completing the Requestor Window.
Where are phone numbers with capacity limitations visible?
If you upload a client provided dial out list, what happens if you have already entered dial outs?
If a title is too long to fit into the title field, where would you put it?
True/False For a Passcode Entry conference, different dial in numbers must be assigned for participants and presenters.
Unless requested otherwise, what must be added for all conference requests that include international toll and toll free locations?
If clients using a passcode entry conference wish to know how many people are in the same room, using a single phone, which option would you select in the NOE Window?
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