Ready Conference and Star Features

18 important questions on Ready Conference and Star Features

This is the maximum number of lines available on an automated call unless protocol states otherwise.

300

Enhanced Authentication must be selected in order to release numbers for these countries.

Brazil, India, Taiwan, China, Malaysia, Philippines (Pakistan)

To record an always available conference the client will utilize this moderator star feature.

*22
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This feature prompts a moderator to enter a unique billing code each time he/she joins their conference.

Moderator billing feature

This should be used anytime a Vanity Passcode is provided.

Client's phone number on file

This star feature mutes all participant lines at once.

*96

A participant may press this star feature to mute/unmute their line during a conference.

*6

This is where a client may assign a custom passcode for an automated call.

Hub

________ clients are the only individuals that will utilize the Record Client/Matter Number features.

Legal

These features are preset when Enhanced Authentication is selected.

Music on hold until Moderator joins, Write conference report, 10-digit passcodes

This icon is selected to change a conference passcode

Padlock

This is the process to follow when a client requests a new wallet card.

Complete the Wallet Card request form located on Sharepoint

These are the items contained in an Automated conference report.

Start/end time, total number of participants, total minutes and the phone number each person dial from

If tone on exit is selected, this will be played into the conference each time a person disconnects.

2 tones

If a client elects to skip the role call, they may press this star feature to retrieve the information.

*92

This star features locks/unlocks an automated conference.

*94

This star feature unmutes all participant lines.

*97

This star features will disconnect all participants from an automated call.

*93

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