Process and control

21 important questions on Process and control

What is the name for this: leading the organization toward the goals that have been set. The goals can be achieved by a number of business processes that are carried out effectively. The business process is a set or organized human activities that are related to the production of goods and/or services.

Organizational processes

In an organizational proces you have 3 points to think about. What are these points?

  • Input
  • Transformation
  • Output business processes

What are the four factors of organizational process?

  1. Labour
  2. Natural resources
  3. Capital
  4. Information
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In an organizational proces you have 3 types of business processes. These are activities to reach the organisations goal. What are these 3 types of business processes?

  • Primary
  • Secondary
  • Administrative

In hierarchical level and tasks is the division between management and operations within the organization devided in 3 management levels. Name these 3 management levels

  • Top management
  • Middle management
  • Low management

Which of the 3 management levels is explained here:
Ensures compliance with top management's policy, translating the to department level.

Middle management

Which staff is explained here:
Responsible for the actual transportation process. This level is the primary level that contributes directly to the creation of a product or service.

Operational staff

No two organizationss are managed in the same way. This depads on 2 factors. Name these 2 factors

  • Its environment
  • Its employees

The organization management is in relation to the environment. There are 4 differet organizational types in the organizational management. Name these 4.

  • Bureaucracy
  • Entrepreneur
  • Coalition
  • Atomic

How many types of processes can be identified

Three
1. Primary processes
2. Secondary or supporting processes
3. Administrative processes

What are the primary processes

It is the overall goal of an organization. It contributes directly to making a product.

What is the second process

Those include the activities that support the primary activities. Management of personal for example

What is the administrative process

Those are the activities that direct the primary and secondary processes and help to reach the goals.

Which tasks does the administrative processes have.

Strategy selection: a vision of the future is established and a strategy selected.

Planning: the tasks that are carried out by the staff members, the means of production and scheduling time are used to increase control over the processes

structuring: a system needs to be set up that enables people and resources to be utilised.

Process control: can be done in a good way by planning, measuring, comparing and adapting

What does Michael porter state

He states that competitive advantage is obtained by lowering the costs of production or by creating added value for products for which customers will pay extra

What does porter mean with the value chain

It indicates the amount of added value produced by the various components of an organization, this components are also called linkages

How does the company get added value

It comes from a combination of the costs and the profit that the organization is willing to occur

What are according to porter competitive advantages

1. Lower production cost: cost drivers must be traced and analyzed
2. Product differentiation: unique characteristics
3. Cost and differentiation strategy can be combined with a segmentation strategy

Quality management falls under ?

Quality strategy and is implemented by management as whole. Traditionally it is associated with the technical specifications of a product also called technological quality

When does a company get a certificate

If a quality program meets the standards and requirements of an external authority

Does a quality system develops in phases or in one direct way

In phases

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