Hospitality beyond the industry's borders - Our society is changing

4 important questions on Hospitality beyond the industry's borders - Our society is changing

How has the world changed over the last 2000 years? (hospitality)

1. Different types of hosts
2. Luxury
3. Experiences.
These differences influence the way hospitality is provided and embedded in the hospitality industry and in our society.

Which 2 types of developments do we distinguish when it comes to products and service in the hospitality?

1. Evolutionary change.
2. Revolutionary change.

What is an evolutionary change?

If the appearance of a product or service changes, but it essentially continues to perform the same function.
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What is a revolutionary change?

When the definition or the functionality of a product or service changes.

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