Adding value to the hospitality experience - The value chain of hospitality experiences

5 important questions on Adding value to the hospitality experience - The value chain of hospitality experiences

How can a companies distinguish themselves from competitors?

By price and offering a product with unique features and benefits.

What kind of sacrifices do customers have to make?

Money

Time
Effort

What is perishability factor?

The moment can pass, or the product can age.
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How can you achieve optimum profit?

Organisations need to think carefully how to price and sell their hospitality experience.

Unique characteristics of the hospitality experience becomes clear when you define a hospitality product as anything that can be offered to a market for ...?

1. Attention
2. Acquisition
3. Use or consumption that might satisfy a want or need

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