Hotel organisation - Hotel department and functions
14 important questions on Hotel organisation - Hotel department and functions
Online marketing manager
- a person who enhances brand awareness within digital space as well as driving website customers, social media campains, …
Offline marketing manager
- create advertising, merchandising and collateral materials (brochures, tent cards, …)
- Oversees and coordinate the marketing and design department, ensuring the timely promotion of the hotel products.
Market research coordinator
- supports the marketing department’s initiatives.
- Higher grades + faster learning
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F&B manager
- forecasting, planning and controlling the ordering of food and beverages for a hospitality property.
Room service manager
- Responsible for organizing and directing employees in their company’s room service department.
Group reservation coordinator
- Handles all the reservation aspects of a group
Front Office manager
- directing all reception staff
- provide daily management to receptionists.
Front Desk Manager
- supervise the day-to-day operations of front desks and reception areas.
- train and manage staff, supervise administrative and clerical duties, and address customer complaints and queries.
Front Office Clerk
- represents the first point of contact with the guests of a hotel.
- front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget.
Also known as a front desk receptionist.
Control Desk Supervisor
- Responsible for Departmental keys and guest room master cards.
- Responsible for all calls coming to the Desk and to convey the right message to the right person.
- Maintaining records related to day to day operations of Housekeeping.
- Follow up with concerned departments in case of guest requests/ complaints.
Valet service operator
- provides customer service by parking and retrieving their vehicle
Mini bar attendant
- Provide guests with a fully-stocked and well-maintained mini-bar on a consistent basis throughout their stay
Maid/ room attendant
- responsible for managing guest rooms, ensuring its safety and comfortability for the guests.
- Maintaining the cleanliness of rooms by following cleaning schedules, inspecting the furniture and other room items
Public area attendant
- Keeps all lobbies and public facilities in a neat and clean condition.
The question on the page originate from the summary of the following study material:
- A unique study and practice tool
- Never study anything twice again
- Get the grades you hope for
- 100% sure, 100% understanding
