Performance management and coaching
21 important questions on Performance management and coaching
What does managing employee performance effectively requires?
What is the focus of performance management?
How is coaching been done? By performing 2 activities, which 2?
2 Coaching discussions: communication between employee-supervisor to solve problems)
- Higher grades + faster learning
- Never study anything twice
- 100% sure, 100% understanding
For my 1st exam I got a C. Then, I started looking for ways to learn better and I came across Study Smart. Since then I have scored a A+, A, A- and another A. I highly recommend it to everyone who wants to hear it. I am so happy with it!!
I was struggling to finish all my first-year subjects for 3 years. Then I discovered Study Smart, which helped me to finish all of them within 3 months.
Because of StudySmart, things are going well in many ways. Before, I always had study stress and no time for anything. Now I feel calm and confident (because of the program). I used to score a B, now I usually score an A or A+.
Hey Chris, I really want to thank you very much for developing the platform, I usually got around C for my exams, now I scored an A+, an A and a A- !!
Since using Study Smart, my average has increased significantly. I even completed a statistics course with a A+ while I'm bad at statistics. I took on extra courses this year, because of Study Smart. Thanks so much!
Ever since I started studying with StudySmart I passed all my exams !!! No more re-sits!! At first, I was happy with a pass and now I only get good grades. Many thanks!
I aced all the courses I studied with Study Smart. For law, I first scored a D, and now an A! I’m 100% sure that I’ll pass all the courses I study with Study Smart.
I always thought I studied well. My grades were fine. I could never have imagined that applying these study skills would have such a huge and direct impact on my grades, my speed and the pleasure I have in learning.
For the first time, I finally feel totally confident about the way I learn. I have the perfect overview and make great progress in terms of speed and the grades I get. Thanks, Chris!
I immediately started to enjoy learning again, and my grades soared. All of a sudden, everything went better. I highly recommend Study Smart to all students..
Being able to create my materials online made the process of studying so much smoother and quicker. I no longer have to spend a huge amount of my time on creating my summaries.
At first, my notes were a mess. Now I use Study Smart to take my notes in a perfectly structured way. It helps me to save a lot of time and do other things I enjoy.
Students that study with Study Smart get better grades. The system applies all the learning methods in such a way that both well-performing students and students who struggle perform much better.
Hi Chris, I would like to thank you very much. Last year I scored C on a course, and this year I got an A+ thanks to your method! Thank you very much!
The largest effect is that my child is more enthusiastic about school! Every parent wants their children to be happy at school, Study Smart made it happen.
In high school, I failed several exams, and that has really changed now. I actually needed this tool very much back then. Since I started studying with StudySmart, I haven't had any D's. My average score is now an A and those are results I would have never had in the past
With my old method, I passed only 3 out of 8 courses. Since I started taking my notes digitally in Study Smart, I have passed all my courses on the first try. For me, StudySmart takes away the stress of wondering if I will pass or not.
Thanks to StudySmart, I passed all my exams, and with better grades than before! On top of that, I have mastered a very good study method now, which I am confident will help me earn my degree.
Gice a brief definition of poor performance:
1 To be considered poor, the extent of a deviation from a performance standard must be specifically defined
2 Both the evaluater/performer should agree to the amount of deviation that constitutes others.
Poor performance can also include other counterproductive/deviant workplace behavior. How can deviant workplace behavior be defined?
Which 4 types of deviant workplace behavior are proposed in the typology of Robinson & Bennet?
2 Property deviance (e.g. lying about hours worked)
3 Political deviance (e.g. blaming/gossiping about others)
4 Personal aggression (e.g. sexual harassement)
Once poor performance has occured, the supervisor must diagnose the cause (individual, organizational, outsite environment) of this and select an appropriate response. One way to do this is to conduct a coaching (of performance) analysis. What is a coaching analysis?
What describes the causal attribution theory?
Fournies describes a 9-step process designed to identify both the causes of and possible solutions to poor performance. Name + explain the 9 steps for conduction a coaching analysis concerning employee performance:
2 Is it worth your time/effort to address?
3 Do subordinates know that their performance is not satifcatory?
4 Do they know what is supposed to be done?
5 Are there obstacles beyond an employee's control?
6 Do they know how to do what must be done?
7 Does a negative consequence follow effective performance?
8 Does a positive conseuqnece follow non-performance?
9 Could the subordinate do it if he wants to?
There are 2 approaches that can be used to guide the coaching discussion. Describe the one from Kinlaw (3-stage process):
2 Using reactions to develop information (about causes/solutions)
3 Resolving/resolution (agree about the solution)
There are 2 approaches that can be used to guide the coaching discussion. Describe the one from Fournies (5-step process)
2 Mutually discuss alternative solutions
3 Mutually agree on actions for solution
4 Follow up to measure results
5 Recognize achievements when they occur
The 2 approaches for coaching discussion of Kinlaw and Fournies have much in common, like what?
The 2 approaches for coaching discussion of Kinlaw and Fournies also have differences, describe those:
What is the writers' synthesis of the 9 steps to an effective coaching discussion?
2 Develop a coaching strategy that is tailored to the particular issues
3 Present the performance issue to the employee (specific, factual, respectful, supportive)
4 Seek the reactions/response from the employee to the presentation of the issue
5 Seek out the agreement that the problem exists
6 Mutually discuss solutions
7 Mutually agree on goals/actions/follow-up plan to resolve the issue
8 Follow-up at the agreed time/way
9 Recognize/reward improvements/achievements
What are ways to encourage continued effective performance through coaching?
Which 4 skills are necessary for effective coaching?
2 Take a team-oriented, rather than an individual, approach to tasks
3 Value people over tasks
4 Accept the ambigous nate or the working environment
What are, according to Ellinger, ineffective managerial coaching behaviors? (4)
What 2 broad skill areas are needed to be an effective coach?
2 Interpersonal skills (respect, immediacy, objectivity, planning, affirming, consistency of behaviour, trust, demonstrating integrity).
What is performnce management (5)?
2 It is an ongoing process of performance improvement and it is connected to corporate goals/strategies
3 Incorporates: employee goals setting, feedback, coaching, rewards, individual development
4 Managers/supervisors are rewarded for effective coaching
5 User-friendly, automated and web-based.
Coaching is a process that encourage employees to (3)?
2 Enables them to achieve/sustain superior performance
3 Treat them as partners in working toward organizational goals/effectiveness
What are the 3 motivational approaches to increase an employees sense of ownership of their performance?
2 Job redesign
3 Employee participation
The question on the page originate from the summary of the following study material:
- A unique study and practice tool
- Never study anything twice again
- Get the grades you hope for
- 100% sure, 100% understanding
