Learning and Development

23 important questions on Learning and Development

How do you call the model identifying the knowledge, skills, and abilities (known in HR as KSAs) needed to perform a particular job in the organization?

Competency model

How do you call the process of teaching employees the skills necessary to perform a job?

Training

How do you call ongoing education to improve knowledge and skills for present and future jobs?

Employee development
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How do you call the correction of a deficiency or failure in a process or procedure?

Remediation

How do you call the process of analyzing the difference between what is currently occurring within a job or jobs and what is required - either now or in the future - based on the organization's operations and strategic goals?

Needs assessment

How do you call whether or not a person believes that they have the capability to do something or attain a particular goal?

Self-efficacy

How do you call any relatively permanent change in behaviour that occurs as a result of experience or practice?

Learning

How do you call providing a reward in return for a constructive action on the part of the subject?

Positive reinforcement

How do you call withdrawal of a harmful thing from the environment in response to positive action on the part of the subject?

Negative reinforcement

How do you call the application of an adverse consequence, or the removal of a reward, in order to decrease an unwanted behavior?

Punishment

How do you call the lack of response, either positive or negative, in order to avoid reinforcing an undesirable behavior?

Extinction

How do you call the individually perceived sequence of attitudes and behaviours associated with work-related experiences and activities over the span of the person's life?

Career

How do you call the situation when an individual feels unchallenged in their current job and has little or no chance of advancement?

Career plateau

How do you call the way that we identify, understand, and use our own emotions as well as the emotions of others to promote our working relationships?

Emotional intelligence

What are the differences between training and employee development?

  • Training teaches the skills necessary for the job
  • Employee development is an ongoing process

What are the four situations when training is needed?

  • New employee onboarding
  • New job requirements or processes
  • Remediation
  • Employee development for advancement

What are the five steps of the training process?

  1. Assessing needs
  2. Selecting how to shape behaviour
  3. Designing training
  4. Delivering training
  5. Assessing training

What are the five challenges to the training process?

  • Unprepared workforce
  • Return on investment
  • Resistance to change and employee insecurity
  • Strategic congruence
  • Scheduling

What are the four major training delivery types?

  • On-the-Job Training (OJT)
  • Classroom training
  • Distance or E-Learning
  • Simulations

What are the four levels of the four-level evaluation method?

  • Reaction evaluations
  • Learning evaluations
  • Behaviour evaluations
  • Results evaluation

What are the three ways of measuring training success?

  • ROI
  • Customer satisfaction
  • Employee satisfaction

What are the three common ways of employee development?

  • Outsourcing employee development
  • Formal education
  • Experience

What are the two trends and issues in HRM?

  • Gamification
  • The corporate learning imperative

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