Summary: Human Resource Management

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• 1 Human Resource Management

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• Why did the HRM's role grow?

  1. Increased recognition of employees as a resource
  2. Changes in law that rewrote old workplace practices
  3. Service and high-tech manufacturing requires employees with highly technical job skills, workers are hard to find which makes recruiting/retention more important and difficult.

• What are the steps of HR planning?

  1) Preparing a hr inventory of employees
  2) Preparing a job analysis
  3) Make sure the future demand for skilled labor can be fulfilled by starting training programs
  4) Make sure there are enough new workers for the future
  5) Establishing a strategic plan

• What's a job analysis and in which 2 statements is this written?

  Job analysis; a study of what employees do who hold various job titles.
  -> Job description; summary of the objectives of the job, type of work, responsibilities, etc.
  -> Job specification; a summary of the minimum qualifications needed to do a particular job.

• Why is recruitment more challenging today?

  1) Some firms promote from within, operate under union regulations or offer low wages.
  2) Employees must fit within the corporate culture and have the right skills
  3) The people with the right skills aren't available -> hired/trained internally

• What are the differences between internal and external recruitment?

  Internal; employees of the company, less costly and heightened morale of the employee.
  External; attract employees to your company e.g. via internet

• What are the 6 steps of selecting?

  1) Obtaining complete application forms
  2) conducing interviews
  3) employment tests
  4) background checks
  5) physical exams
  6) trial work periods/conditions

• What are employee selection instruments?

  IQ tests, job skill tests, personality test, assessment centre, interviews, references

• What is decision for selection influenced by?

  First impression, expectations, verbal cues, non-verbal cues, stereotypes and use of criteria.

• What are contingent workers? Why hire them?

  Part-time and temporary workers, seasonal workers, independent contractors, interns and co-op students.
  In demand for flexibility; save on benefits, uncertain economic times, full-timers are on a holiday, etc.

• What's the difference between training and development?

  They're all attempts to improve productivity by increasing an employee's ability to perform.
  Training -> short-term skills
  Development -> long-term abilities.