Section 11
10 important questions on Section 11
According to the introduction of the textbook where it spoke about CIBC outsourcing its workers to India for low cost and quality service, Outsourcing is what exactly?
A company pays another company to do the work for it.
What would be the key six activities that would be outsourced?
According to the professor's slides and book's content, what kind of activities would be frequently outsourced by companies?
- Rule based
- Repetitive
- Frequently undertaken
- Predictable
- Able to be fully or partly automated by technology
- Able to be delivered by remote sites
Look at the six activities for outsourcing:
- Rule based
- Repetitive
- Frequently undertaken
- Predictable
- Able to be fully or partly automated by technology
- Able to be delivered by remote sites5
Now tell me which one would be better to outsource. Would Applicant Screening or Selected Interviews be outsourced?
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According to our lecture, after the documentary that we watched which showed the displaced workers (Somewhat related to the effects of downsizing), what are some risks of Outsourcing?
- Employee's relationship disrupted (Decreased employee morale)
- Security Risks (Ex. Facebook sharing secret data)
- Reduced Value (Losing control. Ex. IBM to Microsoft)
Name three of the six reasons why an organization would outsource according to the textbook.
Hints:
- Ooooh Yeeaaah! (Cash man voice)
- This is what you do before you go to battle
- Virtual Reality
- Financial Savings
- Strategic Focus
- Access to advanced technology
Financial savings is a big and great reason as to why an organization would choose to outsource.
What did the textbook mention that explains why this would be the case?
According to the textbook, there is a great way to manage to outsource as it deals with restructuring the organization.
Name the different steps for preparation for outsourcing from the description given:
service levels also have to be measured and quantified to provide a baseline for negotiations with the vendor to achieve service-level improvements
Employees’ lives will be transformed, and this transformation has to be carefully managed.
Basically, whatever model is used, subject-matter expertise and supplier management skills are needed
A study of 100 outsourcing deals suggests that face-to-face conversations were the most effective communication channel.
Develop change management skills
Develop contract and performance management skills
Develop communication channels and skills
What are the three steps of proper outsourcing??
This is found in the text and slides.
- Select the vendor
- Negotiate the contract
- Monitor the agreement
Even though you might already know this, the professor might challenge you with this on the exam.
What are the differences between these four unions? According to the slides?
- Industrial Unions
- Craft Unions
- Conglomerate Unions
- General Unions
CU = based on skilled crafts (occupations) across industries
CoU = Represents members in more than one industry
GU = Open to all employees in the country
It's good to know about this for the exam:
What is reverse culture shock?
This might happen during post-assignment activities.
The question on the page originate from the summary of the following study material:
- A unique study and practice tool
- Never study anything twice again
- Get the grades you hope for
- 100% sure, 100% understanding
