Summary: Intercultural Sensitivity : From Denial To Intercultural Comptence | 9789023245476 | C Nunez, et al

Summary: Intercultural Sensitivity : From Denial To Intercultural Comptence | 9789023245476 | C Nunez, et al Book cover image
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Read the summary and the most important questions on Intercultural sensitivity : from denial to intercultural comptence | 9789023245476 | C. Nunez, R. Nunez Mahdi, L. Popma ; [ill. Carlos Nunez ... et al.].

  • 1 Cultural Awareness

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  • "Collective" mental programming

    group/subculture we belong to

    continent, country, hobby, gender, social class


  • 2 Hall's Model of Cultural Differences

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  • 6 Key Concepts for more effective intercultural communication

    1. High Low Context Communication

    2. Monochronic & Polychronic Time

    3. Personal Space

    4. Fast & Slow Messages

    5. Fast and Slow Information Flow

    6. Action Chains
  • 2.1 High & Low Context

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  • In Low Context communication, message ...

    - verbalised explicitly 

    - clearly structured, in separate compartments "Compartmentalising"

    - direct

    - more literal

    - less emphasis on non verbal communication

    - starts with main point and then moves on to details
  • In High Context communication message is...

    - part of the person, not always verbalized explicitly

    - flows freely 

     - indirect

    - is coded that you interpret it metaphorically

    - starts with context, circling towards main point 
  • 2.6 Action Chains

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  • Steps of Action Chains

    - everything we do has establish action chain

    e.g Enrol for study, make appointment

    - technical or so generally accepted that we are unaware
  • 3 Kluckhohn's Model of Basic Assumptions

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  • 3.2 Past, Present, Future Orientation

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  • Present Oriented Cultures

    - plans are made for short term

    -dont dwell too long for events in the past

    - living for the moment
  • 3.3 Task or Relation Orientation

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  • How Managers motivate staff in doing culture?

    - promotion, personal growth opportunities, raise in salary, more responsibilities, extra vacations
  • Beeing Cultures (Relation)

    - relationship oriented

    - work to live

    - Indonesia, Caribbean, Turkey, Morocco

    - people, events, ideas flow spontaneously 

  • How Managers motivate staff in being cultures?

    - motivated by enjoyment of being with friendly colleagues
    - being caring and considerate
  • 3.4 Individualism & Collectivism

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  • Collective societies children learn..

    - to be we oriented

    - enjoy asking each other for help

    - individual = egoist
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