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Interventions: social dimension - Lecture notes

4 important questions on Interventions: social dimension - Lecture notes

What are the three forms of resistance as discussed in the lecture? Briefly elaborate on the difference.

1. Reactance; this is resistance to the influencer, and most difficult to deal with. This resistance comes from freedom deprivation (autonomy). This is (passive) aggressive.

2. Skeptism; this is resistance to the change in terms of doubt and uncertainty. It is ambivalent (je wilt iets, maar tegelijkertijd ook niet): yes, but.

3. Interta; this is resistance to change in general. It is passive and due to unwillingness and power (and competence).

How can one solve reactance resistance?

This can be solved by minimizing the request, by providing choices to give some autonomy, by acknowledging the resistance and by retrieving person from process.

How can one solve skepticism resistance?

This can be solved by providing guarantees, by looking ahead, by short-term wins and by using easy elements.

How can one solve inertia resistance?

This can be solved by increasing self-efficiency (show they're able to change), implement intentions, by increasing the urgency and by commitment and consistency.

Group interventions might also help to engage them.

The question on the page originate from the summary of the following study material:

Interventions in organisations

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